Reihan Rob
Infrastructure Engineer
About Me
Dynamic IT professional with a strong background in infrastructure engineering and endpoint management. Skilled in driving migrations, leading teams, and implementing innovative tech solutions. Committed to delivering secure and efficient IT environments that support organizational growth.
Core Skills
- Infrastructure & Endpoint Management: Intune, SCCM, AutoPilot, JAMF, CyberArk, Zscaler, Azure SSO, AWS cloud computing, Oracle OSI
- Automation & Scripting: PowerShell, Bash
- Collaboration Platforms: Microsoft Teams, Exchange, SharePoint
- Project Leadership: AV Implementation, SLA Management, Vendor Negotiation
- Security & Compliance: Zero Trust, CyberARK EPM, CrowdStrike, Patch Management, Data Loss Prevention (DLP)
- Soft Skills: Leadership, Strategic Planning, Communication, Process Optimization
Experience
Clarivate, Philadelphia, PA
Infrastructure Engineer
August 2022 – January 2025
- Led enterprise-wide transformation by migrating a global workforce of 12,000+ users to Zscaler, enhancing network security, and reducing reliance on legacy Cisco VPN by 30%.
- Spearheaded the optimization of Mac imaging and maintenance by refining JAMF workflows, reducing imaging time by 25%, and creating scalable documentation for future deployments.
- Directed the deployment of CyberArk local admin rights in partnership with InfoSec, improving system compliance and reducing security risks through role-based access controls.
- Forecasted IT requirements for leadership, delivering budget recommendations for compute, storage, licensing, and bandwidth needs to align with growth projections.
- Managed over 200+ monthly infrastructure-related ServiceNow tickets, improving resolution times by 15% for Exchange, SharePoint, and data loss prevention issues.
- Oversaw global Microsoft Teams AV room implementation, managing vendor relationships and ensuring project delivery within deadlines and budget.
Clarivate, Philadelphia, PA
Senior Desktop Support Specialist
October 2018 – July 2022
- Provided frontline technical support to end-users, troubleshooting hardware, software, and network-related issues to ensure minimal downtime and optimal productivity.
- Managed IT system maintenance, including patching, antivirus management, and hardware upgrades for 5,000+ endpoints, achieving 98% compliance with IT security policies.
- Improved service desk efficiency by implementing a new ticketing system, reducing resolution times by 25% and increasing user satisfaction scores by 30%.
- Created and maintained detailed IT documentation, standard operating procedures, and knowledge base articles to streamline troubleshooting and enhance team efficiency.
- Supported remote and hybrid workforce initiatives by deploying and maintaining secure remote access solutions, improving remote user productivity by 30%.
- Collaborated with cross-functional teams to implement IT solutions, improve workflows, and ensure adherence to best practices for enterprise-wide technology use.
Dunkin’ Brands, South Jersey, NJ
District Operations Manager
January 2009 – August 2018
- Directed operations for 10 locations with annual sales of $4.2M–$12M, improving operational efficiency and driving 20% increases in customer satisfaction.
- Mentored and developed 150+ employees, achieving a 15% increase in retention through effective training programs and engagement strategies.
- Led multiple new store openings, coordinating staffing, technology integration, and operational readiness for successful launches.
- Promoted through five roles over eight years, demonstrating exceptional leadership and commitment to operational excellence.
Key Projects
- SCCM to Intune Migration Proposal: Proposed and implemented a roadmap to transition from SCCM to Intune, outlining benefits such as enhanced automation, streamlined endpoint management, and reduced reliance on legacy systems.
- MS Teams Room Implementation: Directed global AV room setup across 50+ locations, ensuring seamless integration of video conferencing hardware and software solutions.
- Zscaler Deployment: Migrated 12,000+ users to Zscaler’s secure web gateway, reinforcing a Zero Trust model and achieving 30% reduction in VPN dependency.
- ServiceNow Ticketing Overhaul: Implemented a new ticketing system, optimizing workflows and reducing average resolution times by 25%.
- Personal Project: Implemented Unify Ubiquiti hardware and software experience. Network configuration, maintenance, and management.
- Personal SMTP Server: Implemented my personal SMTP server for custom Mail services.